With the Cash on Delivery International service, recipients receive their DHL Paket International only after paying the specified COD amount. As the sender, this gives you peace of mind that you will receive your money.
Service Cash on Delivery International
YOUR BENEFITS
- Security
- No risk of payment default, as the goods are handed over only after payment has been made
- No credit check required (especially when shipping to first-time customers)
- Greater reach and higher conversion
- Reach new customer groups in selected European countries – even without advance payment or credit card option. Especially in Eastern Europe, payment on delivery is trusted and can make purchase decisions easier.
- Attractive pricing
- EUR 3,60 plus VAT in addition to the parcel price.
HASSLE-FREE PROCESS FOR YOU
- The service can be easily ordered via DHL’s dispatch logistics system ("Send" function in the Post & DHL Business Customer Portal). You can also use the service if you program your own dispatch logistics systems in-house.
- Just let us know the outstanding COD amount (subject to different maximum limits depending on the destination country), the currency and your bank account details and we will take care of the rest.
RELIABLE SERVICE FROM DHL
- Our courier hands the item over to the recipient only after accepting the payment amount from your recipient customer.
- We are liable for the COD amount once it has been received from the recipient.
- The payment amount is usually transferred to your account within 10 working days of delivery of the shipment.
Available Destination Countries
| Destination country | Market launch | Anteil dereCommerce Share of Cash on Delivery payments1 |
|---|---|---|
| Austria | Available | 10-60% |
| Bulgaria | 2027 | 80.3% |
| Croatia | 2027 | 10-60% |
| Czech Republic | 2027 | 60%+ |
| Hangary | 2027 | 60%+ |
| Italy | Available | 10-60% |
| Latvia | Available | 10-60% |
| Poland2 | Available | 60,7% |
| Rumania | 2027 | 60%+ |
| Slovakia | November 2026 | 80.1% |
| Slovenia | November 2026 | 60%+ |
| Span | Available | 60%+ |
1 ECDB (2025): Cash on Delivery is most used in Middle and Central Europe.
2 Please contact your sales representative