Please note that a (postal) shipment from abroad is not necessarily delivered in Germany by Deutsche Post or DHL Parcel. Shipments may also be delivered to recipients in Germany by other market participants.

You can check via shipment tracking whether a shipment has already been handed over to Deutsche Post or DHL Parcel by entering the tracking number there. If no shipment can be found for the tracking number you entered, the shipment may not yet have entered the network of Deutsche Post or DHL Parcel, or it may possibly be delivered via another service provider. In the case of delivery via another market participant, Deutsche Post and DHL Parcel unfortunately cannot provide any information about the shipment.

Please note that not all process steps that a shipment goes through - from posting by the sender to delivery to the recipient — can be displayed in the tracking history. Additionally, there may be time delays and discrepancies in the transmission of tracking events between foreign postal operators and Deutsche Post. Customs‑relevant steps are only displayed to a limited extent in the tracking history.

Please note that goods from countries outside the European Union must be declared for customs by Deutsche Post AG. The customs authorities verify whether there is a violation of import regulations (e.g., Medicines Act, Narcotics Act, Product Safety, etc.). This inspection may typically take several days.

Please note that goods may be subject to general import bans. Shipment contents must not violate import regulations (e.g., Medicines Act, Narcotics Act, Product Safety Ordinance, Plant Inspection Ordinance). Please inform yourself about the legal requirements before placing an order.

Further information