Help with Customs Self‑Clearance

Of course! To do so, please create a customer account in the Deutsche Post online shop and register there as a self-declarant. You can update your recipient information at any time or remove your self-declarant registration again.

Customs clearance for dutiable letters and parcels must then always be completed by you personally at the responsible customs office. The delivery assignment of Deutsche Post DHL ends once the item is forwarded to the relevant customs office.

The disbursement fee of EUR 7.50 does not apply in this case.

Creating a customer account does not come with any obligations. You may use it solely for managing your self-declarant status.

However, you can also use the account for other services offered in the Deutsche Post shop without the need for an additional registration.

We're sorry about that. Please contact our customer service using this form. We’re happy to help and will review your request.

We’re sorry about that. Please contact our customer service using this form. We’re happy to help and will review your request.

When your shipment is forwarded to the nearest customs office, a PÜB (Post Transfer Form) number is assigned. You will receive this number by mail.

The notification includes all necessary customs information required to collect your shipment at the customs office.

Please allow 2-3 business days. The letter containing your PÜB number is already on its way to you.
If you have not received it by the fourth business day, please contact our customer service.

We’re sorry about that. Please contact our customer service using this form. We’re happy to help and will review your request.

If a shipment must be forwarded to the customs office for further processing, the following storage periods apply:

• Maximum storage period for letter shipments: 7 calendar days
• Maximum storage period for parcels: 9 calendar days

After the storage period expires, the shipment will be returned to the sender.